At Pino, we regard quality as the foundation of our business.

As a manufacturer of chemicals for the steel wire industry, we understand that product quality is not only about meeting specifications. It is about consistently meeting customer requirements, maintaining stable production performance, and continuously improving the overall customer experience.

To strengthen our quality management, Pino has implemented the ISO 9001 Quality Management System and integrated its principles with our corporate mission and vision.

Based on this approach, we have developed our quality policy and established measurable quality objectives for 2026.

01. How Pino's Quality Policy Was Developed

Understanding the ISO 9001 Quality Management System

ISO 9001 is an internationally recognized standard for quality management systems. At its core is an organization's ability to consistently provide products and services that meet customer requirements and expectations.

During the development of our quality management approach, the Pino team studied the seven key quality management principles of ISO 9001:

• Customer focus

• Leadership

• Engagement of people

• Process approach

• Improvement

• Evidence-based decision making

• Relationship management

These principles provide a structured framework for how we manage quality across our organization.

For Pino, quality management is not limited to the quality inspection department. It involves every process, every department, and every employee.

Connecting Quality Management with Our Mission and Vision

A quality management system needs to support the long-term direction of the company.

Pino's corporate vision is:

"To create the best user experience for chemicals throughout the entire steel wire manufacturing process."

Our mission is:

"Empowering the great rejuvenation of national industry."

These principles define what we want to achieve as a company and provide the foundation for our approach to quality.

Establishing Pino's Quality Policy

By combining the principles of ISO 9001 with our corporate mission and vision, Pino developed its own quality policy.

Our quality policy focuses on putting customers at the center of quality management, using data to support decision-making, preventing quality problems before they occur, and continuously improving our products, processes, and services.

For us, quality is not a one-time inspection. It is a continuous management process.

02. Quality Objectives Based on "Man, Machine, Material, Method, Environment and Measurement"

To turn our quality policy into measurable actions, Pino established annual quality objectives based on our business development strategy.

For 2026, our key quality objectives include:

Customer Satisfaction ≥ 90%

Customer satisfaction is one of the most important indicators of whether our products and services are creating real value for customers.

First-Pass Product Qualification Rate ≥ 95%

A high first-pass qualification rate reflects the stability of our manufacturing and quality control processes.

These targets represent more than numbers.

They represent Pino's commitment to continuously improving product consistency and customer experience.

Problem-Oriented Quality Improvement

Quality objectives are only meaningful when they lead to concrete improvements.

Based on our current production and quality performance, we identify potential problems and analyze their root causes.

We then use the 6M framework — Man, Machine, Material, Method, Environment and Measurement — to identify factors that may affect product quality.

For each identified problem, specific improvement objectives and corrective actions are established.

This approach allows us to move from:

Finding a problem → Identifying the root cause → Developing corrective actions → Verifying the result → Preventing recurrence

Rather than simply solving problems after they occur, we aim to build processes that prevent problems from occurring in the first place.

From Quality Objectives to Individual Responsibilities

To ensure that our quality objectives are effectively implemented, Pino breaks annual quality objectives down into specific responsibilities across relevant departments and positions.

Clear responsibility lists and action plans help ensure that:

• Every key quality objective has a responsible department or person.

• Improvement actions are clearly defined.

• Progress can be monitored and evaluated.

• Quality problems can be traced and analyzed.

• Improvement results can be verified through data.

In this way, quality management becomes part of daily operations rather than a task performed only during audits.

Quality Is More Than ISO 9001 Certification

For Pino, obtaining certification from an external professional organization is only one part of quality management.

More importantly, we believe that the real value of an ISO 9001 Quality Management System comes from its continuous operation.

Through the ongoing implementation of the quality management system, we aim to strengthen the quality awareness, management knowledge, technical capabilities, and problem-solving skills of the entire Pino team.

For a manufacturer serving the steel wire industry, stable quality requires more than testing the final product.

It requires control and improvement throughout the entire process.

From raw materials and production processes to laboratory testing, equipment management and customer feedback, every link can influence the final result.

Quality is built into the process, measured by data, improved through action, and ultimately reflected in customer satisfaction.

This is how Pino continues to build a quality management system that supports our long-term goal of providing reliable steel wire drawing chemicals and surface treatment solutions for customers around the world.